Delievry, Returns and Refunds

Your orders are sent to us via a Secure Page on our web site. This means that others cannot hack into your credit card details or obtain any other personal information from our order form. •We know of no documented case of credit card fraud using our shopping system over the Internet. •All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. •They are only decrypted after they reach our computer. They are not held in clear text on any web site. •Any customer information held on our computers complies with the rules and laws contained within the Data Protection Act 1984 act. •We will keep customer information safe and secure and will not distribute or sell this information to a third party. •We will not send emails to you unless you have given us your consent by subscribing to our email newsletter. •Our emails always include an option to 'unsubscribe' in the footer.

In the event that your purchase is not suitable, you have the right to return it to us unused, preferably with the original packaging and labels. You must notify us in writing within 10 working days, by post, email or fax of your intention to do this. In this instance, you will be responsible for any return postage. Where you are requiring an exchange, for example, because a size has been incorrectly ordered, we will make a £3.00 charge to arrange the exchange. Payment for this must be provided before we will send out the replacement item. For European and International orders the charge will vary depending on the current cost of delivery to that country. For an accurate price, please contact us before returning your item. Sorry, we cannot accept returns of videos, CD’s, DVDs, books or computer software where any seals have been broken. When returning goods to us, we suggest that you use registered post or a guaranteed delivery service. PLEASE NOTE! : Whilst we are happy to try and resolve any issues relating to faulty products sent back to us, we must insist that under Health & Safety guidelines all such returns are CLEAN, this includes the soles of any footwear returned. Items that are received in a smelly, dirty, or damp state will not be dealt with and will be simply returned to the sender. Any additional postage costs arising out of such returns will have to be met by the customer.