Returns and Refunds
27/01/2011 17:53:05 |
Steph
In the event that your purchase is not suitable, you have the right to return it to us unused, preferably with the original packaging and labels. You must notify us in writing within 10 working days, by post, email or fax of your intention to do this. In this instance, you will be responsible for any return postage. Where you are requiring an exchange, for example, because a size has been incorrectly ordered, we will make a £3.00 charge to arrange the exchange. Payment for this must be provided before we will send out the replacement item. For European and International orders the charge will vary depending on the current cost of delivery to that country. For an accurate price, please contact us before returning your item. Sorry, we cannot accept returns of videos, CD’s, DVDs, books or computer software where any seals have been broken. When returning goods to us, we suggest that you use registered post or a guaranteed delivery service. PLEASE NOTE! : Whilst we are happy to try and resolve any issues relating to faulty products sent back to us, we must insist that under Health & Safety guidelines all such returns are CLEAN, this includes the soles of any footwear returned. Items that are received in a smelly, dirty, or damp state will not be dealt with and will be simply returned to the sender. Any additional postage costs arising out of such returns will have to be met by the customer.